English translation, provided for convenience. Only the French version is legally binding.
Withdrawal and refunds
What you can ask for when you buy credits or the Pro subscription, and how. This page summarises sections 7 to 9 of the terms, which prevail.
Credit pack
You have 14 days after the purchase to withdraw, as long as you have not used any credit of the pack: you then get a full refund. Before paying, you asked for immediate access to your credits and acknowledged that you would lose this right once you use them; once a credit of the pack has been used, the pack is therefore no longer refundable.
Pro subscription
Within 14 days of subscribing, you can withdraw even if you have already used Cortex. You only pay for the days elapsed and the rest is refunded. For example, for a 14.90 € monthly subscription over a 30-day month, withdrawing after 6 days leaves 2.98 € to pay (14.90 € × 6 / 30) and refunds 11.92 €. The subscription ends and its unused monthly credits are removed.
After those 14 days, you can cancel at any time from My account ("Manage my subscription"). Cancellation takes effect at the end of the period already paid: you keep Pro access and the month's credits until then, nothing is charged afterwards, and the current period is not refunded.
Yearly plan. You get an e-mail reminder between three months and one month before each renewal. If you did not get it, you can cancel at any time after the renewal and be refunded for the remaining period.
Failed generations and assists
A generation or an assist that fails before the request is sent to the AI model is credited back automatically: you do not need to ask. If it failed afterwards, write to us and we will look at it.
A problem with the service
If Cortex does not work as described, the legal guarantee of conformity applies: you can ask for the problem to be fixed and, if that fails, for a price reduction or a refund (section 9 of the terms).
How to ask
To withdraw, the simplest way is the "Withdraw from a purchase" section of My account, in the app. You can also write to abensur.benjamin@gmail.com, preferably from your account's e-mail address, with the date of the purchase, with or without the model form. Refunds are made no later than 14 days after we receive your request, through the payment method you used, via Stripe.
If we cannot agree, you can refer the matter free of charge to the consumer mediator.